This Privacy Policy explains how B3 Systems collects, uses, discloses, protects, and retains personal information when you visit our website, contact us, interact with our marketing, or use our platform and related services.
Access the terms governing use of the B3 platform, professional services, AI-enabled features, customer data handling, and related B3 Systems offerings.
B3 Systems Inc. (“B3 Systems”, “B3”, “we”, “us”, or “our”) provides an AI-driven manufacturing intelligence platform and related professional services for industrial and manufacturing organisations.
Our solutions help organisations connect operational systems, structure industrial data, improve visibility, and support faster, more informed decisions across manufacturing environments.
For privacy-related questions, you can contact us at info@runb3.com.
This Privacy Policy applies to personal information we collect, use, or disclose when you:
This Privacy Policy does not replace any written agreement, order form, data processing addendum, confidentiality agreement, or other contractual terms between B3 Systems and a customer. If there is a conflict between this online policy and a signed agreement, the signed agreement will govern where applicable.
We collect personal information only as reasonably necessary for the purposes described in this Privacy Policy, our agreements with customers, or as otherwise permitted or required by applicable law.
We may collect information you provide when you contact us, fill out a form, request a demo, subscribe to updates, download content, or communicate with our team.
When you use our website or interact with our digital content, we may collect information about your device, browser, visit, and interactions.
Where a customer uses the B3 platform or related services, we may process information provided by the customer or authorised users. This may include business, operational, technical, and account-related information, including personal information provided by or on behalf of the customer.
Depending on the configuration and services used, customer information may include data from operational systems, enterprise systems, documents, reports, dashboards, machines, sensors, historians, MES, ERP, SCADA, spreadsheets, or other customer-authorised sources.
We use personal information for business and operational purposes, including to:
In the context of the B3 platform and related services, “Customer Data” generally means data, information, content, records, or files that a customer or its authorised users load into, transmit to, connect to, or make available through the B3 platform or related services.
B3 Systems processes Customer Data to provide the platform, operate integrations, deliver analytics, support customer workflows, troubleshoot issues, provide professional services, maintain security, and fulfil our obligations under applicable agreements.
Customer Data may include operational data, business data, technical data, and personal information, depending on what a customer chooses to connect, upload, or make available to the platform.
Customers are responsible for determining what data they provide to the B3 platform, ensuring they have appropriate rights and permissions to provide that data, and managing access for their authorised users.
We may generate aggregated, anonymised, or de-identified information from platform usage, operational patterns, system performance, or service interactions. We use this information to understand trends, improve services, support analytics, and enhance the reliability and performance of B3 Systems offerings.
Some B3 Systems features use artificial intelligence, machine learning, retrieval-augmented generation, specialised agents, orchestration, analytics, and related technologies to help users ask questions, generate insights, explain anomalies, surface recommendations, and support operational decision-making.
For AI-enabled platform features, B3 Systems is designed to support privacy, governance, and trust in industrial environments.
We aim to process only the information needed to provide the requested service, workflow, insight, or response.
Sensitive operational information may be masked, anonymised, or replaced with placeholders before external AI processing where applicable.
Customer environments are designed to remain separate, and customer-specific learning is not intended to be shared across organisations.
Where third-party AI providers are used, B3 Systems uses contractual and technical controls designed to limit use of customer data to the requested service.
We use cookies, pixels, scripts, tags, and similar technologies to operate our website, understand visitor behaviour, improve performance, measure campaigns, and support sales and marketing activities.
These technologies may collect website interaction information such as page views, referring pages, browser information, device information, approximate location, campaign source, and interactions with forms or calls to action.
You can manage cookies through your browser settings. Disabling some cookies may affect website functionality or your experience on the site.
We do not sell personal information in the ordinary sense of exchanging it for money. We may disclose personal information where necessary for the purposes described in this Privacy Policy.
We may share information with:
We require service providers to use personal information only as necessary to provide services to us and to protect it using appropriate safeguards.
B3 Systems is based in Canada, but we may use service providers, infrastructure, systems, and partners located in Canada, the United States, or other jurisdictions.
As a result, personal information may be transferred to, stored in, accessed from, or processed in jurisdictions outside your province, territory, state, or country. In those jurisdictions, personal information may be subject to local laws and may be accessible to courts, law enforcement, regulators, or government authorities where permitted by law.
We use contractual, technical, and organisational safeguards designed to protect personal information when it is processed by service providers or transferred across borders.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required to meet legal, regulatory, contractual, accounting, security, operational, or reporting obligations.
Retention periods may vary depending on the type of information, the nature of the relationship, the services provided, applicable agreements, customer instructions, legal requirements, and legitimate business needs.
When personal information is no longer required, we will delete, anonymise, archive, or securely dispose of it in accordance with our practices and applicable requirements.
We use administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, use, disclosure, alteration, loss, or destruction.
These safeguards may include access controls, authentication controls, logging, monitoring, encryption, contractual protections, data segregation, personnel controls, and other security measures appropriate to the sensitivity of the information.
No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect information using safeguards appropriate to our business, services, and customer environments.
Depending on where you are located and the laws that apply, you may have rights regarding your personal information, including the right to:
To make a privacy request, contact us at info@runb3.com. We may need to verify your identity before responding to your request.
If your information was provided to us by a B3 Systems customer in connection with the platform, we may direct you to contact that customer directly, because the customer may be responsible for determining how that information is handled.
We may send business-to-business marketing communications about B3 Systems, our platform, events, resources, products, services, and related content where permitted by law.
You can unsubscribe from marketing emails by using the unsubscribe link included in our messages or by contacting us at info@runb3.com.
Even if you unsubscribe from marketing communications, we may still send transactional, service, account, support, security, or legal communications where necessary.
Our website, emails, platform, or content may contain links to third-party websites, services, platforms, integrations, or resources.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. We encourage you to review the privacy policies of any third-party services you choose to use.
B3 Systems provides business-to-business industrial technology services. Our website and services are not directed to children, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can review and address the matter.
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, services, legal requirements, or business operations.
When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. The updated version will apply when posted, unless otherwise stated.
If you have questions about this Privacy Policy, our privacy practices, or how we handle personal information, contact us:
This web version is provided for convenience and general information. It should be reviewed against B3 Systems’ executed customer agreements, data processing terms, vendor commitments, and applicable legal requirements before publication.
Contact B3 Systems or review the Terms of Service for details on platform access, professional services, and related offerings.